Job Description

Develop service sales plans for selected Service Provider accounts in conjunction with account teams and Customer Advocacy.
• Prepare service responses for RFPs and new service bids or proposals. Negotiate the services aspect of the overall Master Contract.
• Conduct regular account reviews with the account teams and Customer Advocacy. Drive the sales of new services within customer and act as the advocate for Customer issues within Customer Advocacy, driving programs, service product launches and best-practices.
• Assist contracts management in the renewal process and close major renewals;
• Monitor all critical account situations until resolution and work with Customer Advocacy to recommend changes to Cisco or accounts in the region. Requires 10-20% travel.

Skills

10 years or more of field – based customer service and sales experience in a high-technology environment.
• Experience in strategic account management. Strong understanding of networking product applications, network management techniques, and service strategies to develop high availability support solutions for large, mission-critical networks.
• Team player, with proven ability to manage by influence.

Please contact Smita K (smik@cisco.com)