A Big Giant in BPO Services represents most significant strategic business extension and investment to date.

Company currently operates freshers out of various locations in India, Malaysia and Northern Ireland. The focus on and commitment to BPO is based on the following assets and attributes:

Global Client Base & Relationships - IT’s global relationship base consists of approximately 454 clients, including 61 Fortunefreshers 500 organizations, in such high propensity to and potential of outsourcing Sectors as IT / I.S / Insurance/ Financial Services / Retail.

Global Presence & Reach - It operates in 15 Countries across 20 locations between U.S.A, Europe and Asia-Pacific, deploying over 100 Customer Relationship Managers (over 70 of whom are located in the U.S.A). This network ensures effective and responsive Client Relationship Management.

Related Technology Domain Expertise - IT has developed extensive expertise in a wide range of emergent freshers and mainstream Technology Domains. Some of these Domains bear a direct relationship to a wide range of B.P.O services - e.g. CRM/ ERP/ SCM/ Imaging & Work flow etc.

Designation - Customer Support Executive (CSE)/Sr.Customer Support Executive Sr.CSE

Experience -  0 - 3 years

Industry Type: CRM / IT Enabled Services / BPO

Functional Area: ITES / BPO / KPO / Customer Service / Operations

Remuneration - As per Industry Standards (Negotiable)
Starting from 12000–

Education
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization

Job Description

* Attending inbound.
* Solving customer queries.
* Managing and updating customer & client database.
* Acting as a primary interface for all customer service enquiries.
* Ensuring all unresolved faults, queries and complaints are passed onto the next level of support.
* Fully adhering to the complaints and escalation system and procedures.
* Undertaking other duties as required by the Assistant Manager.

Candidates must be:
-> Excellent Communication Skill
-> Graduate with good command over English
-> Willing to work in 24×7×365 environment
-> Age between 20 to 30

For registration to walk-in ,
mail with resume to katgam@live.com